WhatsApp

Open Channels → WhatsApp → Connect and choose how to connect.

Official API (recommended)

Uses Meta's WhatsApp Business Platform: no ban risk and high volume. You need:

• A number added in Meta Business → WhatsApp Manager.
• A permanent access token from a System User (Business settings → System users → Generate token) with the whatsapp_business_messaging and whatsapp_business_management permissions.
• The number's Phone number ID (WhatsApp → API setup in your Meta app).

Steps:

1. Paste the Phone number ID and token. Add your WhatsApp Business Account ID so we can subscribe the webhook for you, and your App secret so every webhook is verified.
2. Copy the Callback URL and Verify token we show you.
3. In your Meta app open WhatsApp → Configuration → Webhook, paste both, and subscribe to the messages field.
4. Send a message to your number to test.

Your token is encrypted before it's stored. Note that WhatsApp only lets businesses send free-form replies within 24 hours of the customer's last message.

QR code (Lite)

Works with any normal or Business WhatsApp number in a minute: click Show QR code and scan it from WhatsApp → Linked devices. Replies you send from your phone pause the AI for that chat automatically.

Lite is unofficial, so WhatsApp may limit numbers that send a lot. A separate residential or mobile proxy per number lowers that risk. Broadcasts currently use Lite numbers.

Opt-outs

Customers can reply STOP to stop broadcasts and START to join again.