Getting started
FAQ
Short answers to the questions new customers ask most.
Does the agent make things up?
It is instructed to answer only from your knowledge. When something isn't covered it says so and — if human handoff is on — offers your team. It also never calculates prices on its own (no converting currencies or multiplying a monthly price). Questions it couldn't answer appear in Activity → Needs review so you can add the answer once.
Which languages does it speak?
By default it replies in the language each customer writes in — Bangla, Banglish, English, Hindi, Hinglish, Arabic, Spanish and many more. You can also force one language. See Instructions.
How long does training take?
Small sites are ready in a minute or two; big sites take longer. You can chat in the Playground while it learns. Each source shows its progress.
How do I fix a wrong answer?
Open the chat in Chat logs, click Improve this answer under the reply and write the correct one. It becomes a Q&A pair and is used immediately. See Q&A.
Will the AI answer when my team is in the chat?
No. When a team member replies, the AI steps aside for that chat. On the website it stays quiet until the chat is closed or someone clicks Resume AI; on messaging apps you can set how long the team gets to answer before the AI helps again. See Inbox and human handoff.
Is WhatsApp QR (Lite) safe?
Lite is unofficial: WhatsApp may limit numbers that send a lot. For high volume use the official WhatsApp Business API. See WhatsApp.
Can I use my own OpenAI or Claude key?
Yes, on paid plans. Replies then use no message credits. See Your own AI key.
Can I remove "Powered by"?
Plans with remove branding hide it. Agencies can show their own brand instead. See Agency plan.
Where is my data stored? Can I delete it?
See our privacy policy and security pages. The account owner can delete the whole workspace under Settings → Account → Delete account — agents, chats, contacts, team members and channels are removed and a card plan is cancelled. This can't be undone.
How do I talk to a person at AnytimeReply?
Use the contact page or the chat bubble on this site.