Slack: answer in your workspace

Your agent can answer in Slack — useful for an internal help desk (HR, IT, sales questions) or a community workspace. Every Slack conversation lands in your Helpdesk inbox like any other channel, and your team can reply from there.

Connect

1. Channels → Slack → Connect. Copy the app manifest shown there.
2. At api.slack.com/apps click Create New App → From a manifest, pick your workspace and paste it.
3. Install to Workspace, then copy the Bot User OAuth Token (xoxb-…) and the Signing Secret (Basic Information) into AnytimeReply.
4. Copy the Events URL AnytimeReply shows into Event Subscriptions → Request URL in Slack and save.

Where it answers

• Direct messages to the bot — always.
• @mentions in channels it was invited to (/invite @your-bot). It replies in a thread under the message, and keeps answering follow-ups in that thread without another mention.
• Answer everything (optional): every new message in channels the bot is in gets an answer in a thread.

It never answers other bots, its own messages or edits. Every request from Slack is checked against your signing secret.