Escalate to Zendesk, Freshdesk, Intercom, Zoho Desk, Help Scout or Gorgias

If your team already works in a helpdesk, keep it: AnytimeReply answers first, and when a chat needs a person it creates a ticket there with everything your team needs.

Connect

Integrations → Escalate to your helpdesk, pick yours and enter its API details — we check them with the helpdesk before saving, and store them encrypted.

• Zendesk: subdomain, an agent's email, an API token (Admin Center → APIs).
• Freshdesk: subdomain and your API key (Profile settings).
• Intercom: an access token from your Developer Hub app, and the data region.
• Zoho Desk: data center, Org ID, and a Self Client's client ID, secret and refresh token (scopes Desk.tickets.ALL, Desk.basic.READ).
• Help Scout: an App ID and secret (Your profile → My Apps); mailbox optional.
• Gorgias: subdomain, your email and a REST API key.

What happens

• On every handoff (switch it off per helpdesk if you prefer to send by hand): a ticket with the customer's name, email and phone, the handoff reason and summary, a link to the chat in AnytimeReply and the whole conversation as a private note.
• ↗ Send to … in the inbox creates one for any chat. Each chat goes to each helpdesk only once.
• Add later messages: what the customer writes afterwards is added to the ticket as a private note.
• Customers without an email get a placeholder address, so the ticket can still be created.

Replies back to the chat (optional)

Click Reply sync for the webhook URL (and, for Zendesk, Freshdesk and Gorgias, a small JSON body to paste; for Help Scout, a secret key). When an agent replies in the helpdesk, the reply appears in the customer's chat — website, WhatsApp, Messenger, Telegram, Slack or email — and the AI steps aside. Without it, your team simply answers the customer by email from the helpdesk.