Knowledge & behaviour

Chat appearance and welcome

Name, colours, avatar, welcome message, suggested questions and other display options of the chat.

Open your agent's Playground and switch to the Display tab. The preview updates as you type; click Save when you're happy.

Texts

Setting	What it does
Display name	Shown at the top of the chat.
Subtitle	Under the name, e.g. Typically replies instantly.
Initial message	The first message visitors see.
Suggested messages	Up to 6 buttons shown before the first message, e.g. Delivery charge?
Message placeholder	The hint inside the message box.

Theme — light or dark.
Brand colour — any hex colour; used for the bubble and the visitor's messages.
Profile picture URL — the avatar next to the agent's replies.
Bubble icon URL (optional) — your own icon on the chat button.
Position — bottom right or bottom left.
Auto-open the chat — opens after 3 seconds on desktop, once per visit.

Suggested replies — tap-to-send next questions under each answer (e.g. Order this, Delivery charge), to keep customers moving toward a purchase.
Product cards — a picture card (image, name, price) under answers that link to a page of your website.
Show sources — small links to the pages an answer came from.
Human handoff and Understand images — the same switches as in Settings.
Answer length and Reply language — see Instructions.

The chat shows a small "Powered by" line unless your plan includes remove branding. Agencies can show their own brand instead — see Agency plan.

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