Channels
Proactive website messages
Start the conversation: show a short message next to the chat bubble when a visitor lingers, scrolls or is about to leave.
Open Outbound → Website messages and click New message.
Settings
| Setting | Options |
|---|---|
| Show it | After some time on the page · after scrolling a percentage of the page · after viewing several pages · when they're about to leave (desktop) |
| On which pages | Every page · address contains · doesn't contain · starts with · equals (e.g. /pricing) |
| Devices | Desktop and mobile · desktop only · mobile only |
| How often | Once per visitor · once per visit · on every matching page |
| Open the chat window instead of a small bubble | Stronger, but more interruptive. On phones a small bubble is always used. |
The message appears next to the chat button; clicking it opens the chat with that message as the first reply. Only one message shows per page, never while the chat is open, and not after the visitor has opened the chat in this visit. You see how often each one was shown, clicked and turned into a chat.
Show a message from your own code
Click a message's ID in the list to copy it, then:
JavaScript
AnytimeReply.showMessage("MESSAGE_ID");Write messages that match the page: Comparing plans? I can help you pick the right one 👋 on the pricing page converts far better than a generic hello.
Was this page helpful?
Still stuck? Contact us