Slack
New leads and handoffs, posted to your Slack
Paste a Slack webhook and your team sees new leads and chats that need a person, right where they already work.
Connect Slack in three steps
- 1
Create a webhook
Add an incoming webhook to the Slack channel you want.
- 2
Paste it
Add the URL on your agent's Integrations page.
- 3
Get alerts
Leads and handoffs arrive in the channel.
What it does on Slack
- New leads
- Name, contact details and the chat they came from.
- Handoffs
- Who needs help, why, and a link to the chat.
Questions people ask
Can customers chat with the agent inside Slack?
Not today. Slack is used for team alerts.
Your next customer might message tonight.
Have an agent answering by then. Add your website and test it in a few minutes.