Getting started
Introduction
An AI agent that answers your customers from your own content — on your website, WhatsApp, Messenger, Instagram, Telegram, email and Slack — and hands over to your team when needed.
AnytimeReply gives your business an AI support and sales agent. You teach it with your website, documents and answers, and it replies to customers day and night in the language they write in. When a customer needs a person, the chat moves to your team's helpdesk inbox with a summary, so nobody has to repeat themselves.
How it works
- 1
Teach it
Add your website, files, Notion pages, products and exact Q&A answers under Build → Data sources and Build → Q&A. The agent only answers from this knowledge. See Train your agent.
- 2
Shape how it behaves
Write its instructions (tone, rules, what to recommend), pick the AI model and reply language, and add procedures for situations with rules such as refunds.
- 3
Put it where your customers are
Add the chat bubble to your website or connect WhatsApp, Messenger, Instagram, Telegram, email, Slack or AnyChat. Every conversation lands in one place. See Channels.
- 4
Work together with your team
Chats that need a person appear in the Helpdesk inbox. Your team replies from there, adds internal notes, assigns chats and turns them into tickets. See Inbox and human handoff.
- 5
Improve every week
What the agent can do
| Capability | What it means for you |
|---|---|
| Answer from your knowledge | Website pages, PDFs, Word files, Notion, Shopify products, text and Q&A. It says when it doesn't know instead of guessing. |
| Speak your customers' language | Replies in the language each customer writes in — including Bangla, Banglish, Hindi and Hinglish — or always in one language you choose. |
| Understand voice notes and images | Voice messages are transcribed and screenshots or photos are read before answering (extra credits). |
| Take actions | Check an order, book a meeting, cancel a subscription — through ready-made integrations, your own API or an MCP server, with confirmations and approvals. See Actions. |
| Show rich answers | Product cards, order trackers, tables and tap-to-choose buttons with widgets. |
| Hand over to people | Detects when a customer wants a person or is upset, routes the chat to the right department and alerts your team. |
| Collect leads | Asks interested visitors for their details and saves them in Leads. |
Who it's for
- Business owners who want every customer answered instantly without hiring a night shift.
- Support teams who want the AI to handle repetitive questions while they focus on the hard ones.
- Agencies who run AI support for several clients — see Agency plan.
- Developers who want to use the agent from their own app — see the API reference.