Getting started
Instructions, language and model
Tell the agent how to behave, which language to reply in, how to quote prices and which AI model to use.
Instructions
Build → Instructions is where you describe the agent's job in plain words: its name, tone, what to recommend, what never to promise. Keep it short and specific — for example "Always mention free delivery inside Dhaka on orders over ৳1,000".
Reply language
In the Playground, the settings panel next to the chat has Reply language. Choose:
- Any language — reply in the language the customer used (Bangla, Banglish, English, Hindi, Hinglish and more).
- English or Bangla — always reply in that language.
- Other — type any language name, such as Spanish or Arabic.
Prices & currency
If you sell in more than one currency, Settings → Prices & currency decides which one to quote: from the customer's country, phone number or language, or one fixed currency. The agent only quotes prices that are in your content — it never converts on its own.
AI model
Pick the model per agent in the same Playground panel, along with temperature and answer length. Stronger models use more credits per reply; the cost is shown next to each one. If you've connected your own AI key, replies use it and cost no credits.
Working hours
Settings → Working hours tells the agent when your team is around, so it can promise a callback at the right time instead of "right away".