Working with customers
Per-agent usage limit
Cap how many credits one agent can use in a month.
Your plan's credits are shared by all your agents. To stop one agent — a busy public bot, a client's agent, a test — from using more than its share, open its Settings → Usage limit, switch on Limit this agent's monthly credits and set the number.
You see how many credits the agent used this month. When it reaches the limit, it stops answering and sends your limit message instead (no credits used), and you get an email and a notification once. It answers again when your monthly credits reset, or as soon as you raise or remove the limit.