Telegram
Turn a Telegram bot into your support agent
Create a bot with BotFather, paste its token, and your agent answers Telegram messages — including voice notes and photos.
Connect Telegram in three steps
- 1
Create a bot
Message @BotFather in Telegram and send /newbot.
- 2
Paste the token
Add the token on your agent's Channels page.
- 3
Share the link
Customers open your bot and start chatting.
What it does on Telegram
- Voice and photos
- Understands voice messages and screenshots.
- Team alerts
- Get handoff and payment alerts on Telegram too.
Questions people ask
Can I use Telegram just for team alerts?
Yes. Add your chat ID in alert settings and you'll get handoff alerts on Telegram without a customer-facing bot.
Your next customer might message tonight.
Have an agent answering by then. Add your website and test it in a few minutes.