A full helpdesk, with an AI agent at the front desk
Every chat from every channel lands in one inbox. The AI answers first, hands over with a summary when a person should step in, and your team works together with notes, views, triggers and AI-assisted replies.
- Smart handoff
- Departments and assignment
- Internal notes and @mentions
What you get
Smart handoff
The agent hands over when a customer asks for a person, gets upset, when it can't answer, or when one of your rules matches.
Departments and assignment
Least-busy online member, take turns (round robin), or everyone sees it — with a cap on open chats per member.
Internal notes and @mentions
Notes only your team sees. Mention a teammate and they're notified in the Mentions view and by email.
Saved views
My inbox, Unassigned, Mentions, Needs human and Paused — plus your own filters, saved for you or shared with the team.
Triggers
When something happens and conditions match: set priority, tag, assign, add a note, email, post to Slack, call a signed webhook, reply or close.
AI compose and translate
Make a reply friendlier, shorter or more formal, fix the grammar, or translate it into the customer's language. Translate incoming messages too.
Escalate to your helpdesk
Already on Zendesk, Freshdesk, Intercom, Zoho Desk, Help Scout or Gorgias? Create tickets there and sync replies back to the chat.
Team performance
Chats, replies, median first response, time to close, CSAT and tickets solved, per member and for the team.
Alerts and a daily report
Handoff and lead alerts on email, Telegram or WhatsApp, and a daily summary at the hour you choose.
Online, Busy, Away
Teammates set their status; Busy keeps their chats but stops new ones. Working hours set honest expectations.
Saved replies and AI drafts
Answer in one click with saved replies, send files from the inbox, or start from an AI draft.
Ratings and auto-close
Customers rate the chat, and answered chats close on their own after the time you set.
Hand over without losing the thread
Your teammate sees the full chat, the customer's mood and why the AI handed over. Until someone replies, the AI keeps the customer company; once they do, it steps back.
- Routed to the right department
- Second alert if nobody answers in time
- An honest “we're back at” message out of hours
Work as a team inside every chat
Leave an internal note, @mention the person who knows, and let AI tidy or translate your reply before it goes out. The customer's contact details sit at the top of the chat.
- Notes and mentions the customer never sees
- AI compose: friendlier, shorter, translated
- Make any chat a ticket, or save it as a test
Automate the busywork
Triggers react to new chats, customer messages, handoffs, new tickets, closed chats and ratings — and do the routine work for you.
- Conditions on channel, team, tags, words, mood, country, rating
- Tag, assign, prioritise, note, email, Slack, webhook
- Placeholders like {{contact_name}} and {{link}}
Already on Zendesk or Freshdesk? Keep it
AnytimeReply answers first. When a chat needs a person, a ticket is created in your helpdesk with the customer's details, the reason, a summary and the full conversation — and your team's replies flow back into the chat.
- Zendesk, Freshdesk, Intercom, Zoho Desk, Help Scout, Gorgias
- Later customer messages added as private notes
- Replies delivered on the customer's channel
FAQ
Questions people ask
Still wondering about something? Ask us or read the docs.