Knowledge & behaviour
AI models
Choose the model, creativity and what the agent understands — text, voice notes and images.
Choose a model
Pick the model in Playground → Overview → Model or Build → Instructions → Model configuration. The list shows the models your plan includes and the credits per reply for each. Stronger models give better reasoning for complex products and policies but use more credits.
If you've connected your own AI key, replies run on your key's model and cost no credits.
Temperature
The slider goes from Reserved to Creative. A low temperature keeps answers precise and consistent — best for support and sales. Raise it only for chatty, marketing-style agents.
Not sure which model is better for your business? Use Build → Tests → Compare versions to send the same customer questions to two or three models side by side. See Tests.
Voice notes
Playground → Voice → Voice messages (also in Settings → AI & answers): voice notes on WhatsApp and Telegram are transcribed and answered in text. Uses extra credits.
Images
Understand images (Playground → Display or Settings → AI & answers): screenshots, receipts and photos are read before answering — on the website chat, WhatsApp, Telegram, Messenger, Instagram and AnyChat. Uses extra credits.
Accuracy settings
Under Settings → AI & answers:
- AI re-ranking (recommended) — a second AI pass picks the passages that really answer the question. More accurate, slightly slower.
- Show source links under answers — small links to the pages an answer came from.
- Search the web — see Web search.