Analytics
Know what customers ask, how they feel and where the agent falls short
Usage, topics, sentiment and ratings in one view — plus a ranked list of the questions your agent couldn't answer, so you know what to add next.
What you get
- Usage at a glance
- Chats, messages and credits by day, channel and agent.
- Topics and sentiment
- What customers ask about most, and whether chats end happy or frustrated.
- Knowledge gaps
- Questions the agent couldn't answer, ranked by how often they come up.
- Confidence scores
- Spot weak answers quickly and fix them in one click.
- Customer ratings
- Star ratings on your website and 1–5 replies on WhatsApp.
- Leads export
- Download every lead as CSV, or send them on with a webhook.
Turn gaps into answers
Each unanswered question shows how many times it was asked. Add an answer and it moves off the list.
- Ranked by how often it's asked
- Answer it right from the list
- See the chats behind each gap
Questions people ask
How is sentiment measured?
The AI reads each conversation and labels its mood and topic. You see the totals and can open any chat behind them.
Your next customer might message tonight.
Have an agent answering by then. Add your website and test it in a few minutes.