Working with customers
Help center
Publish self-service articles with AI search, on our address or your own domain.
Open Build → Help center.
Write articles
Click New article, give it a title and a collection (for example *Delivery* or *Returns*), and write it in simple Markdown: ## for headings, - for lists, **bold** and [links](https://…). Not sure where to start? Type a topic under Draft with AI and your agent writes a first version from what it already knows.
Published articles are added to your agent's knowledge automatically, so the chat gives the same answers. Unpublish or delete an article and the agent forgets it.
Switch it on
Turn on the help center at the top of the page. It's live at https://anytimereply.com/help/YOUR_AGENT_KEY. Set a title, subtitle, colour and logo.
- AI answers in search: visitors type a question and get a short answer from your knowledge, plus the matching articles. Each search uses one reply's credits; switch it off to show only articles.
- Chat bubble: shows your chat on every help page.
- Was this helpful? Each article counts views and 👍 / 👎 so you know what to improve.
Your own domain
Enter a domain like help.yourshop.com, add a CNAME record pointing to our address shown on the page, and contact us to switch it on. Articles then live at help.yourshop.com/article-name.