Every conversation in one inbox, with a clean handoff to your team
Website, WhatsApp, Messenger, Instagram and Telegram chats land in one place. When a person should step in, the right teammate gets the chat with a two-line summary.
What you get
- Smart handoff
- The agent hands over when a customer asks for a person, gets angry, or when it can't answer twice in a row.
- Routed to the right team
- Billing, technical or sales: the AI reads the chat and picks the department and priority.
- Alerts where your team is
- WhatsApp, Telegram or email alerts with the customer's name, the reason and a short summary.
- No silence while you're busy
- Until a teammate replies, the agent keeps helping the customer, so nobody waits in silence.
- Saved replies and AI drafts
- Answer in one click with saved replies, or let AI draft a reply you can edit before sending.
- Ratings and auto-close
- Customers rate the chat, and answered chats close on their own after the time you set.
Hand over without losing the thread
Your teammate sees the full chat, the customer's mood and why the AI handed over. When they reply, the AI steps back.
- Least-busy online teammate, or first to reply
- Second alert if nobody answers in time
- Working hours, with an honest 'we're back at' message
One place for the whole team
Assign chats, add tags and priority, and see who is online. Admins manage settings; support staff just answer.
- Admin and support roles
- Tags, priority and assignment
- Online and away status per teammate
Questions people ask
Does the AI keep replying after a handoff?
Until a teammate joins, yes, so the customer isn't left waiting. Once a teammate replies, the AI stays quiet on the website. On messaging channels it steps back in only if your team hasn't replied within the wait time you set.
Can my team reply from their phone?
Yes. Alerts arrive on WhatsApp or Telegram with a link to the chat, and on WhatsApp your team can also reply from the business phone.
How are chats assigned?
Per department you choose either the least-busy online teammate, or let everyone see the chat and the first to reply takes it.
Your next customer might message tonight.
Have an agent answering by then. Add your website and test it in a few minutes.