Setup Facebook Messanger Chatbot

  • Pre-requirements:
    • Facebook Page ID where you want to implement chatbot. Open particular Facebook page and click on "About" tab from left side of page. Scroll down and you can get Page ID. Eg:1738234024743344. Save Page ID for later use
      If you do not have page, you can create one from https://www.facebook.com/pages/
    • AnyTimeReply User Account. If you do not have, you can signup here http://anytimereply.com/main/signup/
  • Create a New Facebook app from https://developers.facebook.com
    • Click on My Apps at top right
    • Click on Add a New App in drop down list of My Apps
    • Give app name and contact email
  • Move curser to the Messanger in Select a Product page and click on Setup
  • Choose your page where you want to implement chatbot at Token Generation section and copy that geneated Token (you need to login as Facebook for it)
  • Go to Anytimereply.com -> Login -> Channels -> Add lead channels
    Fill other details and in Facebook Access token paste that Access token which you copied from App dev page, Facebook Page ID where you want to implement it and give one verify token that you need to fill in Web hooks after this step. Please note down 'Facebook Webhook URL' and 'Verify Token' for Web hooks setup
  • Now again go to App Development center and click on Setup Hooks
  • Give callback URL / Webhook that generated in Add channel section and you saved verify token in. Save and Verify it
  • Once your webhook URL and token verified, you can see page list and "Subscribe" button. Choose particular page where you want to implement chatbot and click on Subscribe.
  • First level DONE.
    Once you subscribe, you can use Facebook chatbot for your testing purpose. Go to particular page and send message 'Hello'. To make it public, train bot from AnyTimeReply.com's dashboard and apply for verify
  • To verify App
    • Go to 'App Review for Messenger' Section
    • Click on 'Add to submission' for pages_messaging element
    • Complete instruction before submitting for review eg: add 1024 * 1024 size logo.. to complete it, go to settings and upload required informations
    • Click on 'Edit Notes'
    • Choose Page where you want to implement chatbot and add Commands "How are you?", "I am fine, thanks." in Automated reply or other question and answer you got while testing it. Save it
    • Go to App review and make it public
If you are facing any problem, message in our Facebook page or email us at support@anytimereply.com

Some more words about AnyTimeReply

Imagine that you are running a business and you can't afford a support-staff to handle client queries, but it needs to be done in order to expand your business as you know that they are your potential customers. Small and medium sized business including startups and individual professional may not be able to afford support system or support staff. Client may need to ask about your office, services and other information about your business round the clock. You may lose you productive hours in giving client support yourself because you do not have a support person and you keep on sending the same information to different clients. One thing that we found in our research is that around 70% queries from clients are repeated, which of course hampers your productive hours very badly. Also, giving same information to clients is waste of time for business. So, after a few years of research, we have come up with AnyTimeReply support system, which is affordable to small to medium sized business and also individual professionals. We at AnyTimeReply believe that customer satisfaction is critical to win customers loyalty, and loyalty is one of driving factors to increase company revenues.

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